skip to Main Content

Case study: creating a culture of DiSC

Hear from a learning and development facilitator about how she made DiSC part of the fabric of her company's culture.
3 min read

I was able to talk with Laurie Friis, the learning and development facilitator for Horizon Bank, about her experience with Everything DiSC®.

Our interview was delayed a few minutes because she needed to send a DiSC® profile result to a leader about to meet with a colleague at another institution Horizon was about to acquire. Laurie has made people aware of how helpful Everything DiSC can be when working with new team members or onboarding new employees. Leaders reach out to her. How has she done it?

Choosing a product

“Almost 4 years ago, our CEO approached me about looking at some different tools for helping communication and teamwork,” Laurie told me. “He knew he wanted some sort of personality testing, but not what tool he wanted to use. So that became my project: researching different tools.”

search for personality assessments

Laurie looked at various tools, including Myers-Briggs Type Indicator® and True Colors®. “I ended up liking DiSC because of its simplicity. I knew I had to teach this back to the company and I needed something easy to remember,” she explained. She was aware that she would never have more than an hour with staff to introduce, explain, and begin making use of concepts introduced through DiSC.

After selecting a product, Laurie presented a proposal to her CEO. Laurie told me: “He could see the big picture and the investment in it, so the cost wasn’t really prohibitive. It wasn’t really a tough sale.” Her proposal included purchasing the Everything DiSC Workplace® Facilitation Kit and sending Laurie for certification training in Minneapolis. She went on to say, “I made it part of the stipulation that if I was going to do it, I was going to do it right.”

Rolling out DiSC®

Everything DiSC map with the comment "I get her now!"Having only 18 months to roll out Everything DiSC to all staff, Laurie began by creating and testing a customized program. After testing her material with three different departments, she rolled it out team by team and finished within her timeline.

“Now it is part of an orientation I do. Everyone goes through it during onboarding,” said Laurie. “They go through DiSC, we talk about their DiSC style, and we talk about the teams they’re joining. They know—even before they start working—what to expect of their leader and their colleagues.

Onboarding with DiSC

Laurie explains her program: “The first few pieces of my presentation talk about the cornerstone principles of DiSC. I give a high-level overview of what DiSC means, what your dot placement means, what your shading means, and then I go into each style.” She has customized slides for each of the styles and reviews those with employees, offering real-life examples to help people understand the concepts. She’s able to do this in about half an hour.

The next half-hour is devoted to the individuals’ reports. Anyone who is managing someone gets the Everything DiSC® Management profile; everyone else gets Everything DiSC Workplace®. She doesn’t hand out the personalized profiles until this portion of the program. “I give them a chance to read page 4—Your Dot Tells a Story—and talk about what they agree and disagree with. Then each person talks about themselves so they become versed in talking about what they agree and disagree with. Part of the goal of onboarding is to have them go back and talk to their leader about their style—so the leader can effectively manage them and train them.”

Keeping DiSC in mind

To maintain awareness of DiSC, Laurie uses the group map. “I have Plexiglas holders in all the departments that hold the DiSC map. When a new person leaves orientation, they get a map. I ask them to take it back to the leaders—talk to the leader. I ask them to use it as an icebreaker with their team to talk about themselves.” She has also created a “get to know you” card that talks about their style and that they take back to review with their teams.

Laurie reports that she has had leaders invite her back to work with a team and go a bit deeper into DiSC and how to use it. She said, “I spend more time working in a leadership survivorship course we have that talks in more detail with leaders about managing different styles. So I do have more time with leaders during two different programs: leadership survival and our supervisor class.”

Tips from Laurie

Wondering how she administered over 100 names to send out their access codes to the profile questionnaire? She used and recommended the administrator site (EPIC) import template.

Laurie was kind enough to share her welcome email for new employees. We’ve made a few changes and offer it to all of you.

Sample Everything DiSC introduction letter (DOC).

Creating a culture of DiSC with Catalyst™

Everything DiSC® on Catalyst™ makes onboarding and continued learning even easier. New staff or volunteers can easily compare their styles with others in their organization. They’ll get tips and suggestions for working better together.

Everything DiSC on Catalyst screen showing Your colleagues section

Kristeen Bullwinkle

Steeped in Everything DiSC since 2010. Strongly inclined CD style. Leadership style and EQ mindset: resolute. Believes strongly in the serial comma.

Certifications from Wiley:
Everything DiSC, The Five Behaviors of a Cohesive Team

Dig deeper into this topic

Back To Top