Conflict often makes the top ten list of worries for managers, businesses, and even families. Letting conflict go too far can even lead to retaliation. Having a plan for dealing with conflict, or preventing it in the first place, can make your company a place where people enjoy working hard and creatively.
Assessments
Everything DiSC Productive Conflict
The Five Behaviors: Personal Development
Books
The Five Dysfunctions of a Team, by Patrick Lencioni
The Work of Leaders: How Vision, Alignment, and Execution Will Change the Way You Lead, by Julie Straw, Mark Scullard, Barry Davis, Susie Kukkonen
Articles
Taking the Stress Out of Stressful Conversations, Harvard Business Review
The “mean man” advantage, Quartz at Work
Win at Workplace Conflict, Harvard Business Review
Conflict Keeps Teams at the Top of Their Game, Harvard Business Review
Burnout Is About Your Workplace, Not Your People, Harvard Business Review
Supporting Healthy Conflict In The Workplace, Forbes
Collective Genius, Harvard Business Review
Why We Fight at Work, Harvard Business Review
If Your Team Agrees on Everything, Working Together Is Pointless, Harvard Business Review
Let Your Team Have That Heated Conversation, Harvard Business Review
Video
Finding Confidence in Conflict, TED December 2017
“Director of the American negotiation Institute, Kwame teaches us about an alternative way to resolve conflict.”
Dare to Disagree, TED, June 2012
“Most people instinctively avoid conflict, but as Margaret Heffernan shows us, good disagreement is central to progress. She illustrates (sometimes counterintuitively) how the best partners aren’t echo chambers — and how great research teams, relationships and businesses allow people to deeply disagree.”
Patrick Lencioni, author of The Five Dysfunctions of a Team, on conflict
Audio
Leading Through Conflict, HRB Ideacast, August 2006
Mark Gerzon, mediation expert and author of Leading Through Conflict: How Successful Leaders Transform Differences into Opportunities.
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