Conflict in the workplace: assessments and related readings

Quote: "What we need is collaboration where tension, disagreement, and conflict improve the value of the ideas, expose the risks inherent in the plan, and lead to enhanced trust among the participants."

Conflict often makes the top ten list of worries for managers, businesses, and even families. Letting conflict go too far can even lead to retaliation. Having a plan for dealing with conflict, or preventing it in the first place, can make your company a place where people enjoy working hard and creatively.

Assessments

Everything DiSC Productive Conflict

The Five Behaviors Team Development

The Five Behaviors Personal Development

Productive Conflict graphic

Books

The Five Dysfunctions of a Team, by Patrick Lencioni

The Work of Leaders: How Vision, Alignment, and Execution Will Change the Way You Lead, by Julie Straw, Mark Scullard, Barry Davis, Susie Kukkonen

Articles

Disagreement Doesn’t Have to Be Divisive, Harvard Business Review

How to Mend a Work Relationship, Harvard Business Review

Taking the Stress Out of Stressful Conversations, Harvard Business Review

The “mean man” advantage, Quartz at Work

Win at Workplace Conflict, Harvard Business Review

Conflict Keeps Teams at the Top of Their Game, Harvard Business Review

Burnout Is About Your Workplace, Not Your People, Harvard Business Review

Supporting Healthy Conflict In The Workplace, Forbes

Collective Genius, Harvard Business Review

Why We Fight at Work, Harvard Business Review

If Your Team Agrees on Everything, Working Together Is Pointless, Harvard Business Review

Let Your Team Have That Heated Conversation, Harvard Business Review

Video

Finding Confidence in Conflict, TED December 2017
“Director of the American negotiation Institute, Kwame teaches us about an alternative way to resolve conflict.”

Dare to Disagree, TED, June 2012
“Most people instinctively avoid conflict, but as Margaret Heffernan shows us, good disagreement is central to progress. She illustrates (sometimes counterintuitively) how the best partners aren’t echo chambers — and how great research teams, relationships and businesses allow people to deeply disagree.”

Patrick Lencioni, author of The Five Dysfunctions of a Team, on conflict

Audio

Leading Through Conflict, HRB Ideacast, August 2006
Mark Gerzon, mediation expert and author of Leading Through Conflict: How Successful Leaders Transform Differences into Opportunities.

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