Employee engagement & retention
Research by various institutions has shown that an engaged workforce means improved retention, better performance, and lasting results. Engaged employees show a commitment to their work, their colleagues, and their own ongoing development. An engaged worker is more likely to remain in their job because they have found meaning, purpose, and connection there. But how do you create engagement?
“Nearly 85% of employees worldwide are still not engaged or are actively disengaged at work, despite more effort from companies.”
Improving employee engagement is not just the responsibility of HR. In fact, managers most often have the greatest impact on engagement. Managers define work tasks and responsibilities, connect the dots between those tasks and the organization’s goals, and provide support and rewards for good work. They build teams where meaningful work and connections—or frustration and confusion—can happen.
Managers and leaders
Managers don’t always understand how to engage their teams through coaching conversations with their direct reports, providing frequent constructive feedback, or connecting them to desired resources or networks. Leaders need to make it clear that the manager’s role includes development of their teams and their people. Both managers and leaders need to be given the training, resources, and support to be successful.
Leaders and managers can improve engagement in several ways:
- Supporting their teams by making sure the people on them have good teamwork skills. Teams need to understand why they exist and what they are accountable for. Leaders should offer feedback and recognition to the team as a whole, and not just to a few individuals on it.
- Investing in their people. Employees should understand how their work is connected to the overall success of the organization. They should be able to see a career path or, at least, opportunities to increase their knowledge and skills. Creating peer networks can improve both engagement and information sharing across silos.
- Investing in analytics to attract, hire, develop, and retain talent. They know what’s working today and are ready for changes that may be necessary for tomorrow’s challenges.
- Immediately addressing toxic behaviors with feedback, a plan for improvement, and dismissal if necessary.
- Communicating with transparency and clarity using multiple channels to ensure understanding of policies, organizational changes, career opportunities, etc.
- Offering timely and regular feedback to individuals and teams. This means that managers have to be actively engaged in two-way dialogues with employees.
- Proving that they value collaboration, learning, feedback, mental health, work-life balance, and other principles stated by leadership.
- Building trust and a climate of psychological safety.
Psychological safety and relationships
Work is about relationships as much as it is about tasks. An engaged workforce is engaged with each other and with their assignments. Leaders and managers need to attend to the emotional culture of the organization in order to increase engagement.
Employees who don’t feel safe or who don’t trust their managers or colleagues will hide problems, engage in backstabbing, be afraid of asking questions, avoid taking even minimal risks, and fear retribution. When people feel disconnected from their work or organizations, they often find ways to voice their frustrations externally in venues such as Glassdoor or social media.
But those who feel valued for their unique skills, talent, and backgrounds can ask for help, bring up concerns, take reasonable risks, form bonds with others, and even enjoy their work. When employees see the organization’s values positively expressed through decisions and policies that affect them, when they experience management’s consideration for their well-being, they return this positive regard with greater engagement.
How can Everything DiSC® help?
Offering development programs that include DiSC® shows a commitment to employee development and an interest in employees as individuals.
It must be noted, however, that organizations and managers can use psychometric assessments like DiSC inappropriately and in a way that reduces employee engagement. Examples include requiring a specific profile for a job, using personality as an excuse for bad behavior, or simply not being clear about how the assessment is being used.
Improved relationship between manager and direct reports
Managers can learn how to manage, motivate, and delegate more effectively with the Everything DiSC® Management Profile. Managers can learn more about the soft skills they need to communicate better and develop their employees. DiSC can help managers understand how to better support and challenge their staff. They gain insight into their own behaviors and those of their direct reports.
With the use of Comparison Reports, managers and employees can get specific tips for improving their working relationships. Managers can use this report to begin deeper conversations and to address assumptions they or their staff might have about each other. If you want to improve retention rates, improving managers’ relationships with their staff is a great place to begin.
Increased investment in developing leaders
Leadership development paths are often missing from organizations with low engagement rates. The Everything DiSC Work of Leaders® program develops leaders throughout your organization. By learning more about creating a vision, gaining alignment, and championing execution, leaders can strengthen their relationships with others in the organization, vendors, and customers.
A leadership development program can help with identifying emerging leaders, giving managers a way to reward top employees, and ingraining organizational values and culture. People from different departments, joined through their leadership development experience, gain an understanding of the entire business and start to see each other as peers instead of strangers or competitors for resources. Employees who experience this investment in their development are more likely to remain in the organization and increase their commitment to it.
Improved relationships with coworkers
Participants in DiSC programs will gain a deeper understanding of their colleagues—what motivates them, how to communicate with them, and what stresses them. This can make a significant difference on a team. Just sharing information about your own style and having others listen to you can increase your feeling of well-being. The Day in the Life activity can really help here.
Many of our clients use DiSC for onboarding as part of their efforts to engage a team in welcoming and integrating a new member. It often takes time for newly formed teams or new team members to learn how to work together. Important questions like “how do you like to receive feedback” or “what motivates you” are discussed during a DiSC program. That has to be as essential as learning how to fill out an expense report as it reduces time spent by all team members on clarifying communication, dealing with unproductive conflict, or missing opportunities for development.
The MyEverythingDiSC™ and Catalyst™ platforms make DiSC an even more embedded, long-lasting program. Employees can share their reports with team members and return to the reports before beginning new projects or if things get tense.
Show your employees that you value them, are curious about their personality styles and priorities, and are committed to their professional and personal development. Use Everything DiSC® to foster healthy relationships throughout the workplace. Utilizing Everything DiSC can be a step to improving productivity, lowering turnover, and increasing profitability.
When delivering a program such as DiSC, we encourage you to use engagement as a performance indicator by delivering a short engagement survey before you announce the introduction of DiSC and again several weeks later.